Maintenance may attempt to call you one (1) time to review your request if they require additional information, and to schedule a visit. We will give you 24-hour notice (email, text, call, first, then a posting on your door if we were unable to reach you) with the time that we will be entering your home/unit to complete the maintenance request. In emergency situations we may enter with less than 24 hours.
All pets must be properly contained when maintenance arrives and for the entire duration of the visit.
All areas must be free of debris and there must be a clear work area for the technician.
If you have scheduled a specific time for work to be performed and we are unable to gain access to the unit/area to be repaired, if your pet is unsecured, or if the area does not provide clear access, you will be charged a service call fee. Please check your lease or community rules for your specific area’s fee.
Please keep in mind that most states give a landlord or property manager up to 30 days to make non-emergency repairs.